Returns Policy

At VSC Fitment Centre, we strive to provide the best possible service to our customers. If you are not satisfied with your purchase, we have a clear refund policy in place.

Returns Conditions:

  1. Return Window: You can return items within 7 days of purchase if defective, not fit for purpose or do not match the description provided.
  2. Condition of Return: The item must be in its original condition, unused, and with all original packaging and accessories included.
  3. Proof of Purchase: A valid proof of purchase, such as a receipt or invoice, is required to process the refund.
  4. Refunds will be issued to the original payment method used during the purchase.
  5. Shipping fees are non-refundable unless the return is due to a defect or error on our part.

Refund Process:

  1. Initiating a Refund: To initiate a refund, please contact our customer service team within the specified return window
  2. Approval: Once your return request is approved, we will provide return instructions.
  3. Shipping: Return the item to our physical store or via courier at your cost. Include all accessories and the original receipt.
  4. Refund Timeline: Refunds will be processed within 20 business days after receiving the returned item.
  5. Communication: We will keep you informed about the status of your refund through regular updates.

Non-Returnable Items:

  • Customized or personalized items may not be eligible for refunds.
  • Items that have been used or damaged after delivery may not qualify for a refund.
  • Certain items are not eligible for return:
  • Items marked as non-returnable during purchase.
  • Custom or special-order items.
  • Gift cards and vouchers.
  • Clearance or sale items.

Contact Us:

If you have any questions or concerns about our refund policy or would like to initiate a return, please don’t hesitate to contact us:

VSC Fitment Centre
021-5106170
vsc@vscallsolutions.co.za

Exchanges


We offer exchanges for items of the same value or higher. Any difference in cost will need to be settled before the exchange is processed.


Damaged or Incorrect Items


If your item is damaged, defective, or incorrect upon delivery:

  • Notify us within 48 hours of receiving the item.
  • We will arrange for a replacement or refund at no additional cost.

We appreciate your business and strive to ensure your complete satisfaction with your purchase.